High Quality Service From Simply Free

At Simply Free we pride ourselves on our high quality service.  We have spent a long time selecting our courier partners so that your goods are always delivered to your door quickly and with great care.  Your feedback is very important to us so we can constantly achieve high quality customer care. Please email us at info@simply-free.co.uk

Comments from Karyn Nightingale - Northamptonshire

Just wanted to say a massive thank you, my dads order came today, what fantastic service, he is chuffed to bits with the stuff and cant believe it was delivered in less than 24 hours from ordering. Many thanks again Karyn Nightingale

Comments from Ken Berry - West Sussex

I just wanted to say that the order arrived safely, beautifully packed with no breakages (as opposed to store brought). Impressive service I must say. Regards Ken Berry

Comments from Therese Owen - Middlesex

Thank you - goods received already!- very impressed with the service and will be using you again!

Comments from Lorraine Furlong - Lincolnshire

Dear Simply Free, Thank you so much for the order that was delivered in perfect condition and I really appreciate the prompt professional service. With Kind regards Lorraine

Comments from Elizabeth Phipps - France

Thank you so much, everything arrived safely, nothing was crushed or damaged. I will definately be ordering form you again. You really care about your customers.

Comments from Betty Gunn - Dorset

I just wanted to say thanks for the prompt service. Ordered Monday arrived Tuesday! I shall definately be using your company again and I will also be recommending you to the other Coeliacs I meet. Good luck and thanks Betty

Comments from Susan Ramsay - Isle of Scilly

I am THRILLED with my recent purchases and the kind and helpful way you communicated with me. Thank you SO much. It was also wonderful that you managed to send the goods to arrive so efficiently and well-packed as well as so quickly to this little island. Best wishes to you all - Susan

Comments from Emma Hardie - Lancashire

Very speedy and great company to shop with. Many thanks, your service is outstanding, I especially like the little message on the order. - Thanks Emma

Comments from Sue Langford - Solihull

To All at Simply Free, Thank you so much for the speed of the delivery - ordered on Monday afternoon and arrived Tuesday morning - Excellant. Regards Sue Langford

Comments from Penny Robinson - North Yorkshire

I just want to say THANKS!! I placed my order on Wednesday and was unpacking it on Thursday...Super fast delivery and would like to say the products area good price compared to other sites. Thanks for making my first order hassle free...Penny

Comments from Christine Dobinson - Spain

Wow, I am so impressed. My order which was submitted late Monday afternoon has just arrived, Friday afternoon. Thank you so much. My grandchildren arrive next week and together we will be able to share, bread, pizza, pancakes, cakes... everything a grandmother wants to bake. Be assured I will be re-ordering. I wish I had found you before. Christine

Comments from Margaret Bingham - Dagenham

I would just like to say, how impressed I am with the service that you provide, it is so nice to be able to get the products I want without any fuss or bother. Which can be difficult when you are trying to find gluten free items!! Kind Regards Margaret

Comments from Andrea Ghadially - Middlesex

Wow, delivered at 8 this morning! I'm really impressed. Your service is brilliant. Thankyou.

Comments from Bob Russell - Warwickshire

Dear Sirs,

My first order from Simply Free placed late afternoon Tuesday 24th Jan, order delivered to my door lunch time 25th. Jan.

Now thats what I call good service, many thanks...

Kind regards..... Bob Russell

Comments from Lynda Thornton - Shropshire

Thanks for the excellent response and the fast delivery of my order, what speedy service. Many Thanks Lynda

Comments from Lucy Allen - Birmingham

Dear Louise, I received my delivery today, thankyou so much for the fantastic service! Thankyou Lucy

Comments from Louise Hale - Wiltshire

Hi Louise
Happy New Year. My order arrived today and it is lovely to find a website with good quality goods and a great service with prompt delivery! Thank you! I will reorder next month.
Many thanks for your help

Comments from Victoria Howard - Lancashire

Hi there, i received an order from you for gluten free party hamper and other items.
I would just like to thank you for the order, it was packed up very well and delivered very quickly with constant updates along the way.
You were a pleasure to deal with and I will for sure be ordering from you again in the future.
Many thanks
Mrs Victoria Howard

Comments from Peter & Chriss Langston - Basildon

Good morning,
May I say how impressed I was with your delivery which I received at 10am this morning which, considering the weather, was excellent.   The delivery driver was also a happy bunny!   This was the first order I placed with you and my wife Chriss (who is the coeliac in the family) was so impressed she will definitely be ordering from  you in future. We both wish you and your Company a Very Happy Christmas and a highly successful 2011.

Comments from Elizabeth A Reed - Powys

Just WOW! what service! Order due after 2pm today, delivered coffee time.

E A Reed

Comments from Julie Proctor in Somerset

I just wanted to say thank you for my recent order. It arrived very quickly and I was over the moon with the complimentary gifts. I have used the 'Mrs Crimble's muffin mix already and it is the best gluten/wheat free mix I have tried so I will definately be ordering more. Once again thanks for the order and keep up the good work!

Julie Proctor

Comments from Sarah Thurman in Kent

Dear Louise

Thank you for all your correspondance in the matter of my order. I would just like to thank you for my first order from Simply Free. I was very impressed with how my products were packaged considering how reasonable your postage and packing charge is.  I will certainly be placing another order with you in the near future.

Many thanks and kind regards


Comments from Karen in Retford - Nottinghamshire

Hello, I received my very first order from yourselves today and I have to say how impressed I am.  The food is for my young son who has been coeliac since the age of 2 and he was so excited, especially with the bread and cerials and all the little extras you put in for us to try.  Again, thank you and I will definately be using your services again - very soon.  Bye. Karen Williams x

Please read comments from Amy in Reading - Berkshire

Dear Louise

I just wanted to say how happy I was to see my order of Mrs Crimbles white loaf today :0) It made my day and I ate half a loaf in one go it tasted so good !
I will recommend you and use you again,

Please read comments from Georgina Howie - Group Organiser for Ayrshire and Arran Coeliac Group;

Just a quick note to say thank you very much for your excellent service and prompt delivery. Having placed my order on Saturday evening I received it on Tuesday and enjoyed a Hot Cross bun for supper!

Thank you to all of your team



Please see kind comments sent to us from Ella in Market Rasen - Lincolnshire,

Dear Simply Free

I am writing to thank you and your staff for your very efficient service.  I have been Coeliac for many years and spend most of my time at weekends trudging from store to store looking for good gluten free foods, which is not only frustrating, and time consuming but most times its also disappointing as the gluten free section seems to shrink daily.

You have a very comprehensive range of products and for the first time I am looking forward to a hassle free weekend with time for my family.  I know I can get my food made up for me through the NHS on prescription, but the choice is limited and not always palatable, whereas your products appear to be a lot of the brands I have found more appetizing.

I made my first order yesterday before 10am and incredibly my parcel arrived this morning via DHL before 9.30am – less than 24hours – everything was correct, and packed so well all items were undamaged in perfect condition – I have to admit to having tried several other internet suppliers and been disappointed as food has arrived damaged and the delivery has taken sometimes up to 5 days from submission of my order so well done and a BIG thank you.

I found your link on Coeliac UK and needless to say I shall be using your service again and passing your details on to my friends.

Please read the following email sent to us from Cathy Fox - Solihull

Dear Louise and all at Simply Free,

I’m writing to say thank you for your quick and efficient service. A personal phone call within hours of placing my order can’t be bad!  The goods came quickly and well packaged.

My son is really pleased with all his new found goodies (a difficult thing to do with a fairly new diagnosed coeliac teenager!!). It was also very kind of you to provide some freebie goodies of bread to help us while we eagerly await our fresh bread!! Thank you for such a kind gesture (my parents will be very grateful in our absence!!).

I would recommend others to give this shopping experience a go! I have never shopped for specialist food on the internet before; I normally hike from one supermarket to another…probably costing more in petrol than the normal postage charges for the goods from this site!!!!!!!!

Thank you once again for your help and advice and kind gesture,

I look forward to shopping with you again and to your expanding food item list!!

Best wishes,

Cathy Fox

 Thank you Email from Christina Thompson - County Down

Hi louise,
Many thanks for super fast delivery!  Everything arrived intact and in perfect condition.  The extras were also appreciated muchly!
From your dispatch on Wed. evening to around 11a.m. on Friday morning is pretty good service, at normal delivery costs too.
Keep up the good work, hope to do business with you again soon.
Kindest regards,
(Christina C. Thompson)